Every once in a while I like to talk about our help desk. The Tier3MD help desk is the face of the company and one of the most important positions in the company. They are the ones that help you, our valued prospects and clients. Without our help desk, Tier3MD would not survive. They are the first answer to your call. When you are frustrated by technology, the first people you call are out help desk staff. They are there ready to help you and get you back to working efficiently.
Our Help Desk
Our help desk is headquartered in Chamblee, GA with additional staff in Seattle, Raleigh, Charleston and Savannah. We have a ticketing system where you can easily place a ticket or check the status of a ticket. You can also create a ticket by simply emailing support@tier3MD. That will go directly into our ticketing system and our staff will pick up the ticket and work on your issue.
You can also reach us live by phone. We answer the phone live so you don’t have to go through any annoying voicemail system. If we are on the phone an unavailable to answer your call, it will go to our live answering service that gathers all your information and immediately sends it out to our management staff and lead engineering team. We are never disconnected.
The staff on our help desk are tier 2 and tier 3 technicians. They all have extensive experience and are fantastic engineers. You will not be disappointed in our helpdesk. After your ticket has been completed, you will receive a random survey (not every ticket) where you can rate your Response Team representative. As the owner of the company, I personally look at each and every one of those. For good surveys, the staff accrues points for some great prizes! I love any and all opportunities to reward them.
If you have any questions on Tier3MD help desk services, do not hesitate to contact us!