Remote Managed Services

Tier3MD is a managed service provider.  With Remote Managed Services, we can easily anticipate, identify and resolve issues much faster, and with greater accuracy.  Our highly skilled helpdesk team will quickly connect into your server or PC, and take all the necessary steps to resolve the issues.  Along with faster support, our remote monitoring software allows us to push out antivirus, antispyware, patches and updates, which allows us to be proactive in maintaining the health of your network.  Being proactive will help avoid downtime, which in turn, costs the practice money.

Remote Managed Services is a great way to supplement your in-house staff.  Our monitoring tools allow us to detect problems and down servers and PC’s as soon as the problem happens.  We can easily identify the issue and begin resolving the problem.


Benefits of Remote Managed Services

  • Faster diagnosis and resolution to critical IT issues
  • 24x7x365 Proactive monitoring of your IT infrastructure
  • Problem alerts
  • Server and workstation patch management
  • Antivirus and Antispyware
  • Monthly reports on the status of your IT environment
  • Management of assets (hardware inventory and software licensing)
  • Asset reporting services

Before Remote Managed Services,  IT support companies would have to dispatch someone out to your site.  The office staff would arrive at the office, only to find out the server was down.  With our Remote Managed Services, we would know immediately what state your network is in and in many cases be able to resolve weekend or after hour issues remotely without any loss of productivity to your practice.   Gone are the days of calling in to your IT vendor when your computers or server are down.  With Remote Managed Services, we can efficiently do proactive maintenance (behind the scenes) so that we can avoid any downtime for your practice.

Tier3MD is a leading provider of IT Support for medical practices. Our Network Operations Centers (NOC) is located in Atlanta, Georgia. We provide real time monitoring of your servers and computers 24 hours a day, 7 days a week. The NOC technicians are highly skilled Tier 2 and Tier 3 diagnosticians who are able to troubleshoot and resolve issues as soon as they are identified, allowing for faster resolution to issues that could slow down your workflow.

Simply put, with Remote Managed Services, we can anticipate and provide faster, more efficient support for your practice.