Co-Managed IT Services with Tier3MD

Internal IT staff or Managed Services?

Your organization has internal IT (Information Technology) support, whether it’s “the IT guy” or a full-fledged department. Any of these situations sound familiar?

You have one person:

  • They are constantly battling to put out fires
  • You want to upgrade our network, but his skill set doesn’t include newer technologies (but you’re not looking to replace him).
  • There’s a lot of work about our core business that they could do, but they doesn’t have the time!
  • When they goes on vacation, nobody can support your issues!
  • When they leave the practice, nobody knows where anything is or how it works!

  • There’s no time to even consider newer technologies!

You have an IT department:

  • You have a specific need (like SQL, Exchange, SharePoint, security) but we don’t have time or expertise.
  • You have a specific need, but not 40 hours worth.
  • Your department is focused on applications, not infrastructure.
  • You can’t keep up with the newer technologies.

Introducing: CO-Managed IT Services (CoMITS) with Tier3MD

A customized combination of service and support that blends the benefits of both Managed Services with Internal IT.

At the core of any good Managed Services is the relationship between the customer and service provider. Traditional MSP agreements provide the services without “sharing” or co-managing.

As with any Managed Services agreement, Tier3MD uses monitoring tools for proactive and responsive analysis, inventories, management and maintenance. And we make those tools available to our CoMITS partners, along with all alerts and appropriate support. Our monitoring targets include:

  • Network
  • Infrastructure
  • Virtual Servers
  • Cloud Resources
  • Desktops
  • End Users
  • Dark Web
  • Office 365
  • SQL Server
  • Exchange
  • SharePoint
  • Firewall/Routers
  • Security (on several layers)
  • Mobile Devices

This means that not only are these items monitored, they’re documented. Hardware inventories.Software inventories. Licensing. Procedures. Backups tested. And more!

And best of all, we can customize the agreement to the needs of your organization. Consider some ofthe scenarios that Tier3MD is already supporting:

  • We provide SQL support including High Availability solutions, replication, performance analysis, BI development support.
  • We support the servers, Internal IT supports the desktops and end users
  • We provide the monitoring, Internal IT calls us when they need additional help
  • We provide and manage the backup and endpoint security
  • We support the virtual infrastructure
  • We provide the monitoring and help out when the tough problems arise!