Oh no!! Not Tim Hortons! For those of you who have not heard, Tim Hortons, the coffee shop franchise, was hit with a computer virus that knocked out all its cash registers. Owners are furious, and are threatening legal action.
Tim Hortons Coffee and Bakery is personal to me. I am from WNY, right on the border of Canada where the franchise originated. I used to walk over the Peace Bridge to get into Canada to have dinner. That’s how close I was to the Canadian border. I love Canada, and I love Canadians. I grew up with them and they will always be special to me.
Tim Horton was a hockey player. A good one. He was a defenseman for the Buffalo Sabres at the time of his death at the age of 42. He was also a Toronto Maple Leaf and was extremely well loved. Tim Horton was killed after a game on the QEW (Queen Elizabeth Way) driving home from a Sabres/Maple Leafs game and was killed in a car accident. I remember it like it was yesterday. I was in 8th grade and it was the loss of my first “real” celebrity.
Tim Hortons family used his money to create a foundation, and the coffee/donuts/bakery/cafe franchise. I strongly compare them to Dunkin Donuts, and are pretty much on every corner in Western New York and Canada. There is often a conversation as to which is better. My vote is always for Tim Hortons!
The virus has affected over 100 Tim Hortons location. They run on Windows XP, which is a problem within itself. Below is a screenshot that a customer tweeted. If I was a franchisee, I would be pretty upset as well. Without the POS working, they can’t conduct business. Definitely a problem.
As a customer, fan and supporter of what Tim Hortons has done, and Tim Horton himself, I sure hope this gets resolved.