Tier3MD services change constantly due to the changes in technology, cybersecurity and HIPAA. Every once in a while, I like to give you an update or recap on what services Tier3MD offers. If you need more information on Tier3MD services, contact us today at 770-670-6840.

Tier3MD Services

  1. Proactive Services

Remote Monitoring and Management

  • Server stability and performance
  • Notification of unusual events and threats
  • Daily backup monitoring
  • Monitoring for down/offline devices

Scheduled Server Maintenance
Microsoft O/S Patch Management
Automatic Problem Escalation And Resolution

  1. Network Security And Backup

Advanced Endpoint Protection And Updates 1
Firewall Management And Updates
Content Filtering And Intrusion Protection
Advanced Threat Protection
DNS Filtering
Daily Monitoring Of Successful Data Backup
Virus, Spyware And Malware Removal
Security Information & Event Management (SIEM)
Phishing Tests For Employees
Cyber Security Awareness Training
Dark Web Password Monitoring
Off-Site Backup (Cloud) Storage Management
File And Server Restores From Backup

  1. Technical Services

Recycling And Properly Disposing Of Old Equip.
Spam Filtering
Adding/Removing Users, Mailboxes
Office 365 Support
Mobile Device Management 3
Software Installation And Upgrades 4
Installation Of New Hardware 5
Loaner PC/Server
Ordering And Replacing Warranty Parts 6

  1. Virtual Cio Services

Quarterly Strategic Planning And Budgeting
Asset Tracking And Management
Executive Summary Monthly Report
Vendor Liaison, ISP, VoIP, Managed Print 2
Dedicated Account Manager
DNS Management
Network Documentation
Creation Of AUP (Acceptable Use Policy)
Written Disaster Recovery Plan And Updates