We will come to your office
The Tier3MD onsite technical staff will assist your office with troubleshooting, equipment setup, new PC installation and more. We understand that a lot of what we do can be done effectively and efficiently remotely, but there are still those times when you need someone to come onsite. We have no problem sending a technician onsite! It’s what we do.
When Tier3MD calculates a contract for our customers, we take into consideration the money they will save by a hybrid of remote and onsite support. It’s a win-win all the way around. We totally understand that there are many times we need to provide onsite support. We calculate that and include it in your monthly support contract. This way, if we come onsite 5 times this week, you are not charged extra. We don’t like to nickle and dime our customers.
Providing onsite service is something we expect to do. We like the face to face contact with our clients, and we understand that at times, it is necessary. Depending on the issue, we can schedule your service call, or if it is an emergency, we can get someone to your office as soon as possible. It depends on the situation.
If you would like to talk to us about a support contract, we would be happy to speak with you. We are one of the leaders in medical IT support and understand the urgency of a medical practice. We get it!
For more information, contact us at: firstname.lastname@example.org
3690 N. Peachtree Rd, Suite 100
Chamblee, GA 30341