Full Service IT Support for Medical Practices

Benefits of Full Managed Services

Our Managed Services offering provides your office with FULL IT support services. There are no hidden costs or surprises. If you require support, it’s included in a flat monthly fee. We are proactive in managing your IT infrastructure to reduce downtime.

  • 24/7/365 remote monitoring and alerting to potential hardware or software issues.

  • IT ticketing system for submitting, monitoring and managing your practice service tickets.

  • We will test, install and maintain Windows software patches and security upgrades of all covered systems.

  • Deploy and maintain enterprise level antivirus protection and malware prevention on all covered hardware.

  • Consultations for hardware and software purchases as well as sourcing if desired.

  • Tier3MD will work with your EMR vendor to ensure patches, maintenance, updates and support issues are implemented or resolved in a timely manner.

  • On site and remote support included.

  • At your request, we can participate in bi-annual technology planning and evaluation meetings with you and your team.

  • We will make recommendations and work with your outsourced vendors to ensure proper connectivity and functionality. (EMR, ISP, Practice Management, etc.)