Surveys

Surveys

Surveys are extremely important in the service business.  Every time Tier3MD closes a tickets, client will receive a survey to fill out.  It’s very simple. Just a few key questions that let me, the owner of Tier3MD know how well my staff it doing.  It also helps me focus on areas we need help so I can improve on that.

When i fly, Delta sends me a survey. I  always make sure I fill it out because I realize how important it is.  The 2 minutes it takes me to fill out a survey is extremely valuable to whoever I am filling it out for.  I know this because it is valuable for me.

Surveys

The surveys at Tier3MD come to me and my management team.  I read EACH AND EVERY ONE of the.  If it is a good survey, I ring a little bell, which annoys the heck out of my employees, but I know deep down inside they love it!  When I come out of my office ringing the bell, they all look at me with an excited look just waiting to hear who it is for!

I guess the moral of my story is that if that if you get a survey, fill it out!  Surveys help so much.  And be HONEST.  If you get bad service, say it.  If you get great service, say that too!  It helps!